Privacy Policy

1. Information We Collect

We gather personal information to provide you with the best possible service when you interact with our brand, inquire about authentic Pakistani crafts, or request custom regional gifts. The types of data we collect include:

• Contact Details: Your name, email address, and phone number when you fill out our contact form or subscribe to updates.
• Transactional Information: Order details, shipping preferences, and payment confirmations related to your souvenir purchases.
• Usage Data: Non-personally identifiable information such as browser type, device information, and interaction metrics on our website to help us improve our digital presence.

2. How We Use Your Information

The information we collect is strictly utilized to operate our business and enhance your experience with Indus Heritage Crafts. We use your data to:

• Respond promptly to your inquiries regarding our textile collections and traditional crafts.
• Process and fulfill specific orders or reservations placed via phone or email.
• Send important administrative messages, order confirmations, and relevant updates about our store location in Punjab.
• Analyze general web traffic to improve our online layout and better showcase our artisanal inventory.

3. Data Sharing and Protection

We take your privacy seriously. Indus Heritage Crafts does not sell, rent, or trade your personal information to outside parties. We only share essential data with trusted service providers who assist us in operating our website, managing our communications, or processing shipments across Pakistan, provided that those parties agree to keep this information strictly confidential.

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. However, please understand that no internet transmission is entirely secure, and we cannot guarantee absolute security.